Office of Competition and Consumer Protection
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Important
Enter the UOKiK’s competition
Enter the UOKiK’s competition
Your Influence Matters! – Download guide!
Your Influence Matters! – Download guide!
UOKiK moves up in the ranking
UOKiK moves up in the ranking
Another collusion on the labour market?
Another collusion on the labour market?
Help for consumers in Poland
Help for consumers in Poland
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  3. online shopping

Entries for the tag online shopping

Cancelled and delayed orders from Empik – compensation for customers

Cancelled and delayed orders from Empik – compensation for customers

20.10.2025 Press releases

If a trader fails to meet the declared shipping or delivery date, they may be violating consumer rights. Empik.com customers reported irregularities during their purchases.

“Check whether you can afford it!” - we thank more than 250 partners to the UOKiK campaign! We are inviting you to join the campaign

“Check whether you can afford it!” - we thank more than 250 partners to the UOKiK campaign! We are inviting you to join the campaign

16.01.2025 Press releases

Sales mania is on. Our campaign titled “Check whether you can afford it!” is also on. Together with the campaign partners, we are warning consumers of the financial consequences of purchases with deferred payment.

Buy Now Pay Later? Check if you can afford it! UOKiK is launching a campaign

Buy Now Pay Later? Check if you can afford it! UOKiK is launching a campaign

29.11.2024 Press releases

Black Friday, Black Week, Cyber Monday… – the holiday season shopping frenzy is underway. We buy without even needing to have the funds, after all, we can pay later... Beware! “Buy Now Pay Later” is a loan! It can lead to excessive debt and affect your credit score.

Exceptionally pricey extras – fine for DUKA and refunds for customers

Exceptionally pricey extras – fine for DUKA and refunds for customers

20.12.2023 Press releases

President of UOKiK has imposed more than one and a half million zlotys on DUKA International for a practice that violates the collective interests of consumers.

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Office of Competition and Consumer Protection
Office of Competition and Consumer Protection
  • Office of Competition and Consumer Protection
  • Pl. Powstańców Warszawy 1
  • 00-950 Warsaw
  • +48 22 55 60 800
  • uokik@uokik.gov.pl
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