Increasing your subscription fee one month after contract conclusion? Vectra was increasing its customers' fees, citing the inflation rate. The clauses whereunder Vectra changed its fees were abusive.
The President of UOKiK has been looking into the activities of crowdfunding websites.
The working group appointed by the President of UOKiK has been working on solutions aimed at mitigating the risk of fraudulent transactions. The group was composed of representatives of the Office of the Polish Financial Supervision Authority and banking experts, among others.
Where should I return the goods, to whom should I send my complaint or a declaration on contract rescission? Consumers have no transparent information whether they conclude a contract with an entrepreneur or a natural person or what the segregation of duties between Temu and the seller is.
In Paris, a meeting was held among the Ministers of the Consumer Policy Committee of the Organisation for Economic Co-Operation and Development. Delegates from more than 50 countries were discussing the methods of protecting and enhancing consumer’s standing for the benefit of more sustainable and digital future.
Customers of former UPC using the “More Benefits for You” package will get a compensation - fee reimbursement for unsolicited services.
The President of UOKiK is monitoring whether there may be breaches of the provisions the Act on Competition and Consumer Protection in the flood-affected areas.
Consumers are interested in renewable energy sources, but UOKiK has also been receiving numerous complaints about the market.
Failed purchase, wrong information on packaging, problems with a bank or travel agency - the list of cases that may end in court is a long one. A new law was introduced that facilities class action proceedings for consumers to pursue their claims.
Last year, UOKiK audited 27 demonstrations taking place all over Poland, during which companies offered their products to consumers.
We inspected 84 parking lots and 125 car washes – a total of 209 businesses. Nearly 23% of them do not properly inform consumers about the prices of their services.
The President of the Office of Competition and Consumer Protection (UOKiK) has ordered Zalando to keep their customers duly informed of their rights when using the shopping platform.
